Frequently Asked Questions
So the bank is getting a new website? Why? I liked the old one.
Yes! We are launching a better website, and that’s happening Monday, April 7. We found out in October that our old website host was closing this spring, and we had to find a new provider. We took the opportunity to make upgrades and do maintenance when we changed providers. We think you’ll love our new-look site and its new features.
What new features will I find on the new site?
Remember when we updated our checking and savings accounts in the fall? We’ve added all new info about our accounts to the new site and built a side-by-side comparison tool where you can see exactly what each of our accounts offers and what’s best for you.
Also, we’ve updated our financial calculators, which are available to you at zero cost so you can crunch the numbers on any new loan or project or create a personal home budget.
You’ll also be able to use the website for all the things you did before, like ordering checks, finding important phone numbers, looking up our locations or simply seeing bank holidays so you can better plan your experience.
Will anything change about the way I use Online or MObile Banking?
The only change you’ll experience is logging in to online banking when the website update is launched. Because the website will be totally new, it will see you as a new user – that means you’ll need to have your login credentials handy and put them in manually the first time you access online banking.
Once in online banking, you’ll find it’s no different than before the website changeover. Everything will be right where you left it!
If you have trouble logging in or have forgotten your username or password, simply call us, and we’ll be glad to help!
In fact, we recommend you go ahead and write down your login credentials and store them somewhere safe offline in case you need them. Forgot your username and password and need to reset them? Call your local banker, and we’ll be glad to help.
Mobile banking will not be affected by this change.
Will I need to update my internet browser bookmarks or favorites?
While our new site will officially live at www.coffee.bank, typing in or using coffeecountybank.com should redirect you to our new website. However, it’s possible bookmarks or favorites will not make the switch, so we recommend updating your favorites and bookmarks when you visit the new site for the first time.
Will I need to re-download the mobile app?
Nope, your mobile banking experience will be unaffected by the website launch!
Better checking
Believe in having options.
Accounts designed with you in mind. Find your best fit.